You may have heard of a user experience (UX) audit and wondered if this is something your company should look into. Or you may have noticed that your website isn’t performing as well as it should and are considering if an audit could help you to locate and fix the problem. Here are my answers to the most common UX Audit questions asked by clients.
This post was originally written for and published on the Make it Clear blog.
Don’t fancy a long read? Here is a three-minute podcast I recorded for Purr Tech Tip Tuesday summarising this article 🤘
What is a UX audit?
Also known as a UX review, this is an in-depth analysis of the usability of a digital interface. It is a multistage project that loosely follows a typical UX design process from definition to implementation, looking for inconsistencies, deviations and other usability problems.
What is the typical process?
A typical UX Audit consists of four stages:
- Definition: we begin by reviewing (or defining) the business objectives, key user personas…
This is a short post reflecting on some of the recent changes in the way I present my UX design work.
I remember the time I discovered design mockups — these handy and oftentimes free assets that allow you to drop your designs into a simple template and see it instantly come to life. After weeks of hard work, I’d give my work an instant facelift seeing what it would looks like on the latest iPhone or a sleek MacBook Pro…
But this year I stopped using mockup, and here are some of the practical and ethical reasons behind the decision:
They get out of date quickly.
We all know how quickly technology ages — it’s the coolest kid in town today and a dinosaur tomorrow. This…
Five time-tested methods that help me stay on track with personal goals, build new habits and enjoy myself in the process.
For as long as I can remember, I have been interested in strategic approaches to personal development. It started with to-do lists and New Year’s resolutions (that I never kept), but I quickly realised that I needed a more elaborate framework that allowed me to track important data without spending too much time on its maintenance and analysis.
Over the years, I researched, tested, modified, adopted and discarded dozens of techniques. Some required too much commitment, others didn’t provide enough data for meaningful insights and some just didn’t fit into my routine.
In addition to finding the optimum framework, I…
As a UX designer and an avid runner, I took on a personal challenge to enhance the digital experience of Parkrun events.
Parkrun is an organised series of free weekly sporting events taking place on a Saturday morning in more than 2,000 locations around the world. The grassroots organisation brings together runners and walkers of all abilities and relies on volunteers for most of its operations. Parkrun does a brilliant job of hosting fun, safe, and inclusive running events and strengthening local communities, but its digital presence lacks structure and unity.
As a UX designer and an avid runner, I saw an opportunity for an app that enhances the event experience as well as allowing anyone enjoy Parkrun anywhere anytime. …
The term detraining (not “leaving the train”) is commonly used in sport to describe a drop in performance after a long break. You will often hear runners use it when complaining they can no longer match their previous achievements, but anyone who faced the challenge of relearning a skill will find this relatable.
I know about the frustration of detraining firsthand! As an amateur runner, I often struggle to maintain my fitness level when an injury (or just life) takes me out of my training routine, but I also had to relearn how to draw, dance, and read Japanese after…
No matter your stance on the famous debate about whether or not designers should code, there are some fundamental principles of web development every designer should understand.
A career path into digital design is often winding, meaning many practitioners come from adjacent fields as diverse as graphic design, web development, research, or even anthropology. As a result, two people working in a similar role may have a very different professional background, experience, set of skills and approach to solving design problems.
Digital designers who come from broader creative disciplines like graphic design or visual communications might be pumping out stunning user interfaces worthy of millions of Dribbble admirations. …
Leisure has been a status symbol throughout modern history. While the poor worked all hours, the wealthy spent time reading, enjoying art and taking their tortoises for a promenade (fact). Now this paradigm has been reversed, and the time-poor businessmen eagerly turn what little free time they have left into yet more work. But why?
Have you ever worried if you are good enough at something you do for pleasure? Perhaps you were striving to improve your running performance, grow social media following or reach a page number goal in a reading challenge, when, in a moment of self-doubt, you compared your performance to others and considered quitting?
Some may argue that the drive for improvement is an innate human trait essential for the survival of our species. After all, social recognition and the feeling of accomplishment form a part of our basic psychological needs, topped with the desire for self-expression and self-actualisation. …
The number of social media users worldwide has been estimated to reach 2.5 billion by early 2018, meaning 1 in 3 people will be connected via one or more social media networks. Better Social is a personal project re-thinking the ways we socialise online.
User Research: Identifying Key Pain Points
Despite the widespread use of social media platforms, not everyone finds the experience entirely satisfying. The benefits of connectivity often outweigh the inconveniences, but the growing frustration with the online networking platforms goes beyond mere usability issues. Regular users are prone to an increased level of stress and social anxiety, yet they often struggle to control their consumption. Online networking platforms have become a digital equivalent of junk food, so how can users maintain a healthy social media diet?
To identify the key pain points of regular social media users, I conducted a series of interviews, asking participants to describe…
This project was created in response to Artiom Dashinsky’s Product Design Weekly Challenge. It was made over a couple of days as a brainstorming exercise and shows my thinking process, not a polished design product. Previously, I designed an app to aid busy teachers in memorising their students’ names and a tool for helping people to relocate to a new country. Today’s challenge is to design a desktop app dashboard for a general practice doctor.
First things first, what is a dashboard and how does one go about designing it? I found this article by Taras Bakusevych packed with useful advice, including a spot-on definition:
A dashboard is an at-a-glance preview of crucial information important for the user at the moment they are looking at it, and an easy way to navigate directly to various areas of the application that require the user’s attention.
A dashboard gives an overview, helps to spot patterns and trends and is an entry point for accessing various areas of the application for more details. …
Bucket lists get a bad name. Outside of a small fan group they are often seen as eccentric whims of spoilt Millenials sipping avocado smoothies on their gap year. Could you be doing your bucket lists wrong and, more importantly, is there a way of doing it right?
I created my first bucket list when I turned 27. Called 30 before 30, it listed all the things I wanted to do, try and achieve before I enter the fourth decade of my life. Over the next three years, I talked to numerous friends (and strangers) about the idea and soon a pattern of responses started to emerge. Here are fours things I was most often asked or criticised for and my thought in response to each:
Why do you need a list?
Like larks and owls, there are people who think lists are a waste of time and there is the rest of us…
